FAQs
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Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Ultra Thin Case
thinase cases will protect your phone from scratches and general wear and tear.
Yes it will add some grip. It’s not going to be as grippy as a TPU plastic case but it will offer a little more grip than no case at all.
Made from polypropylene, a flexible, hard plastic that fits tightly and precisely around your phone.
Shipping & Payments
Occasionally, delays in your local customs and post office can cause a small backlog and delay in the delivery of parcel. Usually, this parcel will be with you shortly. If you think your parcel might be lost in transit, drop an email to us at help@thinase.com and we’ll be there to assist you shortly!
Please ensure that this is done 1 month from the purchase date. Beyond this time frame, we are unfortunately unable to follow up with your order.
You should be receiving an order confirmation to your email once an order is placed. Please make sure to check your spam box as well. If you’re still having issues with your new order, please contact our support team at help@thinase.com
Tracking links are sent to the email you purchased with after your order is dispatched. The tracking link can take up to 48 hours to generate and we seek your kind patience. If you think your parcel might be delayed in transit, drop an email to us at help@thinase.com and we’ll be there to assist you shortly!
Some parcels are subjected to local taxes, duties and custom charges. These are payable by the recipient of the parcel and are unfortunately out of our control. We regret to inform you that we are also unable to refund any of these fees.
YES, of course! Our entire online store includes an SSL certificate that uses 128-bit encryption technology; the same level of encryption used by large banks to protect information you provide. In English, it means you can shop with complete peace of mind. Also, we don’t store your credit card info anywhere on our backend. You’re fully clothed in this regard.
Order Issue
We can do our best to cancel your order if it has not been sent out by our warehouse, but we only have a small window to do so.
As we try our best to process your order as efficiently as we can, we might not have the time to update this cancellation, even if your order has not been sent out. Shoot us an email to help@thinase.com with your order number, and we’ll be with you as soon as we can!
We can do our best to change your order if it has not been sent out by our warehouse, but we only have a small window to do so. Our warehouse processes your order as efficiently as we can, and we might not have the time to update this change, even if your order has not been marked as shipped at the time of your email.
Drop an email to help@thinase.com with your order number and indicate the correct model/colour you want. Our support team will be with you shortly to let you know if your request is successful.
We’re sorry to hear that this has happened. Our warehouse tries to ensure that all parcels are shipped accurately, however occasionally human errors do occur and we seek your kind understanding regarding this. Please reach out to us via email at help@thinase.com with the relevant pictures and we’ll make sure to sort things out as soon as possible.
For orders that are incorrect or incomplete, we will immediately expedite the correct item or rest of your order upon receiving your email. If you would prefer a refund, we will only be able to refund you in Store Credits.
RETURNS AND EXCHANGES
All returns need to be initiated within 3 days of the date of delivery. All shipping fees are excluded from refunds.
All items must be unused and in their original packaging with the relevant plastic protection. If the plastic protection piece has been removed from the Transparent case and stuck back on, we will not be able to honour the refund.
We do not provide free return shipping labels. Customers are liable for return shipping back to us. To initiate a return, drop an email to us at help@thinase.com and we’ll assist you with the refund process.
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Exclusions
We do not offer refunds for replacement items or exchanged items.
We do not offer refunds for items that have been classified as user-damage by our team.
We can do our best to change your order if it has not been sent out by our warehouse, but we only have a small window to do so. Our warehouse processes your order as efficiently as we can, and we might not have the time to update this change, even if your order has not been marked as shipped at the time of your email.
Drop an email to help@thinase.com with your order number and indicate the correct model/colour you want. Our support team will be with you shortly to let you know if your request is successful.
– All returns need to be initiated within 10 days of the ship date.
– Once we have verified your return, a Store Credit will be issued to your account. Your Store Credit is valid 1 year from date of issue.
We do not provide free return shipping labels. Customers are liable for return shipping back to us. To initiate a return, drop an email to us at help@thinase.com and we’ll assist you with the refund process.